Technology Technology

The power of natural language
to understand and act

Interaction

People-centered  proprietary technology based on natural language interpretation in human-to-human, human-to-machine, self-service and supervised customer engagement & interaction processes

Interaction

Technology

Front-End optimization

Front-End optimization

Unified multi-channel natural language-based Front-End

Unified desktop, semantic search & classification: a user-friendly model for operations efficiency and improved customer & satisfaction performance.

Smart interaction

Smart interaction

A “self” experience which never leaves customers alone

The power of natural language to analyze and manage customer interaction on any available channel of contact.

  • Chatbot
  • Natural Language IVR
Knowledge Management

Knowledge Management

The efficiency of semantic search to quickly retrieve correct information

New models for easy and user-friendly non-structured and navigation data interpretation to manage knowledge.

Voice of the Customer

Voice of the Customer

From voice of the customer analysis to action. A unified, integrated, exhaustive model

A complete offer of services based on people-centered proprietary technology to develop a multi-channel customer experience strategy of success.

  • Speech & Analytics
  • Multi-channel Survey
  • Social Media Analysis
Quality Assurance

Quality Assurance

Enabling service performance according to quality standards

Services performance analysis within customer interaction, through phone conversation interpretation and transcription.

Smart Training

Smart Training

Making professional skills and diversity valuable assets to generate business opportunities and efficiency

On-line custom training activities with performance monitoring and evaluation within the E-Learning process.