Services Services

Transforming
experience, processes, business

Digital Customer Management

An exhaustive value proposition based on people-centered proprietary technology to develop successful multi-channel Customer Experience strategies

Digital Customer Management

Services

Sales & Marketing

Sales & Marketing

An efficient, custom and user-friendly process to improve sales and customer satisfaction

New leverages for marketing strategies, operations, sales and quality management supporting decision-making processes, latest-generation BI tools, dashboard for cross-issue vistas and customer interaction analysis. Automation speeds up customer-oriented services, and improves customer satisfaction levels.

  • Marketing Analysis
  • Trade Marketing
  • Campaign Automation
  • Customer Retention
  • Churn Prevention
Purchasing & contract activation

Purchasing & contract activation

A complete natural language and multi-channel interaction to crash times and improve process operations

Multi-channel Contact Management to provide information on services and products, improve operations performance, ensure customer satisfaction fulfilment over any contact channel. Advanced voice recognition speech-to-text translation technology to support contact center agents and speed up back-office verbal order and contract operations, in compliance with local and EU regulations.

Credit Collection

Credit Collection

Efficient processes based on automation, AI, and latest-generation Business Intelligence

Credit collection process management through automated systems of best-target, best-time-to-contact, best-operator, best-proposition option selection.

Technical Support

Technical Support

Efficiency triggered by process automation and new operations management models

A services platform to easily access the solution & knowledge base through natural language-based FAQ tools. Technical support services for easy and fast customer problem solving, integrated multi-channel contact management, exhaustive notification classification, customer experience tracking.

Back-Office Management

Back-Office Management

A new frontier for operations efficiency

Multi-channel End-to-End process management, order tracking and post-delivery services, invoicing, real-time automated verbal order verification, and full-custom services to ensure operations flexibility, improved saving and performance levels.

Invoice management

Invoice management

A new model to improve business results by making invoicing processes faster, more efficient and compliant to local regulations

Multi-channel management of invoicing services, advanced tools of analytics and process automation to reduce human involvement in back-office operations.

Scientific Control Room

Scientific Control Room

An holistic control room for real-time detection and identification of performance, technological trends and drivers

An innovative model to understand operations quality and constantly improve services processes.