Industries Industries

Your evolution,
your digital journey

Attention to customers, focus on multi-channel engagement to ensure a customer-centric offer

Customers always connected, demanding and very careful with TelCo & Media value propositions. Listening, interpreting and understanding the voice of the customer are strategic for the Industry operators: key information and data for the constant improvement in value and quality of services closer and closer to customer needs, and enabling players to anticipate future requests.

Attention to customers, focus on multi-channel engagement to ensure a customer-centric offer

TelCo & Media

Multi-channel Customer Engagement Management

From user to customer: new models of multi-channel interaction

Market liberalization, globalization, competition increase have forces Energy & Retail operators to dramatically rethink their models of customer engagement and interaction management, where the customer becomes source of information and reference point to set up and address valuable customer-centric services available on different channels of contact.

From user to customer: new models of multi-channel interaction

Energy & Retail

From user to customer: new models of multi-channel interaction

An integrated vision of users to arrange and make services available on different channels of contact

The relationship between the Public Administration and citizens shifts from a “one-to-many” to a “one-to-one” model: getting to know citizen needs, delivering citizen-tailored services, setting up a direct interaction between Public Administration and citizens via a large number of channels and points of contact.

An integrated vision of users to arrange and make services available on different channels of contact

Public Administration

Digital Citizen Relationship Management

Market globalization, open competition, and digital transformation: a new competition landscapes in the sector

Customer Relationship Management represents a key element in the enterprise-customer relationship: the collection and analysis of large volumes of Big Data enable the extraction of valuable information on customers, to turn into knowledge, competitive advantage and a value proposition of customer need-based services.

Market globalization, open competition, and digital transformation: a new competition landscapes in the sector

Financial Services

Multi-channel Customer Experience Management

New integrated mobility scenario and users always connected

Multi-channel Customer Engagement and virtual travel assistants are le new keywords to make information and services travel at the same speed, analyze the customer journey in real time and deliver customer experience of excellence.

New integrated mobility scenario and users always connected

Transportation & Logistics

Anytime anywhere