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Real-time customer insight
An innovative set of services for multi-channel contact management and process efficiency

AlmavivA Group among top visionary players for Digital Customer Management services

A unique service model, based on professional skills, technology innovation, and solid business process expertise A unique service model, based on professional skills, technology innovation, and solid business process expertise

A unique service model, based on professional skills, technology innovation, and solid business process expertise
AlmavivA in Gartner’s 2020 Market Guide for Customer Management BPO Service Providers AlmavivA in Gartner’s 2020 Market Guide for Customer Management BPO Service Providers

AlmavivA in Gartner’s 2020 Market Guide for Customer Management BPO Service Providers

AlmavivA Group named as a Representative Vendor in Gartner’s 2020 Market Guide for Customer Management BPO Service Providers
Customer Management Contact Center BPO Magic Quadrant Customer Management Contact Center BPO Magic Quadrant

Customer Management Contact Center BPO Magic Quadrant

AlmavivA Group listed among top global visionary players, with a business model integrating Digital Customer Management services, innovative solutions and advanced analytics, based on natural language understanding technology and a multichannel-oriented interaction approach
Quality, digital training, real-time detection, performance analytics Quality, digital training, real-time detection, performance analytics

Quality, digital training, real-time detection, performance analytics

These are the keywords for successful multi-channel Digital Customer Management-based services and solutions to develop innovative Customer Experience strategies, where contacts turn into valuable experience
Do you want to contact our local team, get to know our value proposition and our technology? Do you want to contact our local team, get to know our value proposition and our technology?

Do you want to contact our local team, get to know our value proposition and our technology?

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The power of natural language and speech analytics to understand the multi-channel voice of the customer in real time The power of natural language and speech analytics to understand the multi-channel voice of the customer in real time

The power of natural language and speech analytics to understand the multi-channel voice of the customer in real time